Privacy Policy

1. Information we collect

Information you provide. When you submit an inquiry, request a quotation, email us or contact us through WhatsApp, we may collect your name, country, email address, telephone or WhatsApp number, company details, and the contents of your message.

Equipment and order information. To identify and supply the correct product, we may collect machine brand and model, serial number, part number, quantity, quality preference, delivery destination, required delivery date, and related technical details.

Files you upload. You may choose to send photographs, nameplates, parts lists, spreadsheets, PDFs or other documents. These files may contain information you or your organization includes in them. Please avoid submitting personal information that is not needed for your inquiry.

Technical information. Our website and hosting systems may process IP address, browser and device information, request time, referring page, security logs and similar technical data needed to deliver and protect the website. An IP address may be used temporarily to limit repeated form submissions and prevent spam.

2. How we use information

We may use collected information to:

• respond to inquiries and communicate about requested products or services;
• match part numbers and machine applications, prepare quotations and confirm availability;
• process orders, payments, packing, export documentation, shipping and after-sales support;
• maintain business records and manage our customer relationship;
• detect spam, misuse, security incidents and technical problems;
• comply with applicable tax, customs, accounting and other legal obligations; and
• establish, exercise or defend legal claims.

Depending on the circumstances and applicable law, we process information with your consent, to take steps at your request before entering a contract, to perform a contract, to comply with legal obligations, or for legitimate business interests such as answering business inquiries and securing our website.

3. Cookies and external services

The site may use essential cookies and similar technologies required for WordPress functionality, language preferences, security, caching and reliable page delivery. We do not currently use advertising cookies on this website.

Our About Us page includes a YouTube video in privacy-enhanced mode. The YouTube player is not loaded until you choose to play the video. Once loaded, YouTube may receive technical information and set cookies according to its own policies. The site also requests web fonts from Google, which may receive basic connection information such as your IP address.

If we introduce non-essential analytics or advertising technologies in the future, we will update this policy and provide any consent choices required by applicable law.

4. Sharing and international transfers

We may share information only as reasonably necessary with employees and sales representatives handling your inquiry; website hosting, email, cybersecurity and IT providers; logistics, customs, payment and financial service providers involved in an order; professional advisers; and public authorities where required by law.

Our company is based in China and serves customers internationally. Your information may therefore be processed in China and in other countries where our service providers, commercial partners or delivery providers operate. Data protection rules in those countries may differ from those in your country. Where required, we use appropriate contractual or other safeguards for international transfers.

We do not sell or rent personal information. We may disclose information in connection with a merger, acquisition, restructuring or transfer of business assets, subject to appropriate confidentiality and legal requirements.

5. Retention and security

We retain inquiry and transaction information only for as long as reasonably needed for the purposes described above, including follow-up service, warranty, accounting, customs, dispute resolution and other legal requirements. Retention periods vary according to the relationship, record type and applicable law. You may ask us to delete information that is no longer required.

We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss, alteration or disclosure. However, no internet transmission or storage system is completely secure. Please do not send passwords, payment-card details or unrelated sensitive personal information through the inquiry form.

6. Your choices and rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, restriction of, or a copy of your personal information; object to certain processing; withdraw consent; or lodge a complaint with a competent data protection authority.

You may unsubscribe from marketing communications at any time. Transactional and service messages relating to an active inquiry or order may still be sent when necessary. We do not use solely automated decision-making that produces legal or similarly significant effects.

7. Children’s privacy

This website is intended for business customers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can review and delete it where appropriate.

8. Third-party links and policy updates

Our website may link to third-party services such as WhatsApp and YouTube. Their privacy practices are governed by their own policies. We may update this policy when our services, technology or legal obligations change. The revised version will be posted here with a new “Last updated” date.